team member who is detailed-oriented, proactive self-starter to support new Mulesoft API Management layer that interacts between Salesforce community pages and other various clients with the backend data sources, as well as third party data indexers like Coveo. 

Responsibilities: 
Install and configure API Management layer in production and non-production environments 
Deploy new API integrations in to production and non-production environments 
Monitor resource usage (CPU, Memory and Disc) and proactively fix any potential issues 
Monitor application deployed in production environments and proactively resolve system and data issues 
Work closely with project team (project manager, solution architect, product owners, system analysts, developers and other support teams) to ensure operational best practices and monitoring capabilities are embedded in new application design 
Work with developers to triage production bugs 
Manage queue of cases and work with users and other support teams to troubleshoot production issues. 
Work with Product owners, BSA to support User Acceptance testing 
Work with Product owners and BSA to validate and sign off on Supportability functionality 
Participate in technical design review discussions with solution architect and provide feedback. 
Create shell scripts to automate and improve support process 
Create reports and dashboards in Salesforce to help monitoring production applications 
Create reports, dashboards and alerts in Splunk to proactively monitor integration applications 
Document support process, standard operational procedures, support reference manuals. 

Required Skills: 
4+ years of experience using Unix/Linux OS environments 
4+ years of experience with any API management/governance tool 
4+ years of experience with Oracle database and SQL queries 
2+ years experience with Salesforce administration and SOQL 
1+ years experience with data indexers like Coveo or alternative 
Good understanding of search capabilities in Salesforce community pages 
Very strong understanding of Java or Java based technologies 
Good understanding of Software-as-a-Service (SaaS) model and concepts 
Willingness to learn and master unfamiliar technologies and/or concepts 
Familiarity and comfort working within strict Change Management and Release Management processes 
Exceptional research skills and resourcefulness, Strong technical problem solving skills, with an ability to troubleshoot complex application issues 
Demonstrated ability to build and execute efficient business processes and methodologies. 
Excellent written and oral communication skills, with an emphasis on tone, structure, grammar, and spelling 
Ability to learn and adapt quickly in a dynamic environment. 
Bachelor degree in computer sciences, programming or a related field 
Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM) 

Desired Skills: 
Experience with Mulesoft API management tool 
Experience with Coveo 
Certified Salesforce admin 201 
Experience with reporting and monitoring tools such as Zabbix, Splunk