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Sr. Data Analyst (RPA and Tableau)

Woodlawn, MD

Please see the below req and send me your updated resume in word document. Please confirm your minimum expected salary, visa status, current location, contact details and availability to start a new project. You can please email the resumes to varma@hermitageinfotech.com or call varma at 908-247-0950 for any questions.

Location: Woodlawn MD
Remote: Until Covid restrictions, which may be till this Fall.

Position 2: Sr Data Analyst (RPA and Tableau)
Your future duties and responsibilities

  • Perform critical activities, such as data synthesis, data mining and analysis using various industry methods, in addition to creating algorithms and running simulations.
  • Provide Business Intelligence (BI) and data visualization support, which includes, but limited to support for the online customer service dashboards and other ad-hoc requests requiring data analysis and visual support.
  • Improve capabilities to increase program maturity, analytics based decision making, and tools and techniques critical to program execution.
  • Support the development of queries, views, and customer feedback data explorations to aid in decision making by using one or a combination of the following: SAS, Tableau, Webfocus8, Microsoft SQL server, Toad.
  • Build and work within dashboards, queries and data sets for Contact Center and other teams.
  • Utilize multiple data sources to determine the best KPIs to drive the business. Discover and communicate business insights for process improvement.
  • Evaluate, and create reports - innovatively utilizing multiple data streams to identify and resolve issues related to improving Contact Center performance and the customer experience.
  • Analyze current and historical data, trends, and projections.
  • Distribute information in a timely manner to appropriate personnel across the enterprise regarding trends and issues that are identified within the Center.
  • Respond to requests for information/reports or analysis from SSA personnel.
  • Facilitate the development and implementation of data quality standards
  • Develop and deploy quality control processes dealing with the data flows in EDW
  • Design, develop, and test automation workflows.
  • Deploy Robotic Process Automations (RPA) components including bots, robots, development tools, code repositories and logging tools.
  • Support the launch and implementation of RPA solutions.
  • Create process and end-user documentation.
  • Assure the quality of the automation (QA processes).
    Provide leadership and guidance to SSA Management
Required qualifications to be successful in this role:
  • Master’s degree and 8+ years of experience OR BS/BA degree and 14+ years of experience
    At least 5 years of data science and predictive analytics initiatives experience – creating algorithms and running simulations
  • Experience working with multiple database platforms (DB2, Oracle, SQL Server, etc.)
  • Experience working with large datasets.
  • Forward thinking and keeps abreast of BI and technologies; able to make recommendations for the path forward
  • Experience reading logical and physical data models
  • Experience performing data quality activities and documenting issues (data profiling, data mining, etc.)
  • Experience with building business cases and metrics for RPA
  • Hands on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience is highly preferred.
  • Experience creating and updating data dictionaries and business glossaries
  • Experience analyzing and documenting data flows and ETL architecture (for EDW and Master Data tables)
  • Experienced with SQL in analyzing DDL, triggers, views and other adhoc queries to research data issues and offer resolution.
  • Good written and oral communication skills
  • Understanding of contact center and SSA data is preferred
  • Self-motivated, able to work independently, and able to take initiative without always being directed.
  • Ability to multitask in a fast paced environment and prioritize the most critical tasks and projects.



Hermitage Infotech, LLC
P:732-593-8453 Extension 202

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