Please see the below req and send me your updated resume in word document. Please confirm your minimum expected salary, visa status, current location, contact details and availability to start a new project. You can please email the resumes to varma@hermitageinfotech.com or call varma at 908-247-0950 for any questions.

Location: Woodlawn MD
Remote: Until Covid restrictions, which may be till this Fall.

Position 2: Sr Data Analyst (RPA and Tableau)
Your future duties and responsibilities

• Perform critical activities, such as data synthesis, data mining and analysis using various industry methods, in addition to creating algorithms and running simulations.
• Provide Business Intelligence (BI) and data visualization support, which includes, but limited to support for the online customer service dashboards and other ad-hoc requests requiring data analysis and visual support.
• Improve capabilities to increase program maturity, analytics based decision making, and tools and techniques critical to program execution.
• Support the development of queries, views, and customer feedback data explorations to aid in decision making by using one or a combination of the following: SAS, Tableau, Webfocus8, Microsoft SQL server, Toad.
• Build and work within dashboards, queries and data sets for Contact Center and other teams.
• Utilize multiple data sources to determine the best KPIs to drive the business. Discover and communicate business insights for process improvement.
• Evaluate, and create reports - innovatively utilizing multiple data streams to identify and resolve issues related to improving Contact Center performance and the customer experience.
• Analyze current and historical data, trends, and projections.
• Distribute information in a timely manner to appropriate personnel across the enterprise regarding trends and issues that are identified within the Center.
• Respond to requests for information/reports or analysis from SSA personnel.
• Facilitate the development and implementation of data quality standards
• Develop and deploy quality control processes dealing with the data flows in EDW
• Design, develop, and test automation workflows.
• Deploy Robotic Process Automations (RPA) components including bots, robots, development tools, code repositories and logging tools.
• Support the launch and implementation of RPA solutions.
• Create process and end-user documentation.
• Assure the quality of the automation (QA processes).
  Provide leadership and guidance to SSA Management

• Master’s degree and 8+ years of experience OR BS/BA degree and 14+ years of experience
  At least 5 years of data science and predictive analytics initiatives experience – creating algorithms and running simulations
• Experience working with multiple database platforms (DB2, Oracle, SQL Server, etc.)
• Experience working with large datasets.
• Forward thinking and keeps abreast of BI and technologies; able to make recommendations for the path forward
• Experience reading logical and physical data models
• Experience performing data quality activities and documenting issues (data profiling, data mining, etc.)
• Experience with building business cases and metrics for RPA
• Hands on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience is highly preferred.
• Experience creating and updating data dictionaries and business glossaries
• Experience analyzing and documenting data flows and ETL architecture (for EDW and Master Data tables)
• Experienced with SQL in analyzing DDL, triggers, views and other adhoc queries to research data issues and offer resolution.
• Good written and oral communication skills
• Understanding of contact center and SSA data is preferred
• Self-motivated, able to work independently, and able to take initiative without always being directed.
• Ability to multitask in a fast paced environment and prioritize the most critical tasks and projects.

Regards
Varma
908-247-0950
varma@hermitageinfotech.com