The Office Assistant will manage the relationships with clients,  provide information regarding our services and redirect calls to appropriate departments. This candidate must have strong follow-up skills, excellent written and verbal communication, and maintain a positive working relationship with customers.

 

Responsibilities of the Office Assistant:

• Answer inbound calls, follow scripted messages, and redirect calls to appropriate departments and make outbound calls to follow up on customer inquiries

• data entry

• Listen and respond to customers needs and questions regarding services

• Perform special projects and assignments as needed

 

Qualifications for the Office Assistant:

• Strong customer focused approach and ability to communicate with customers over the phone

• Previous experience with rapport building with customers/clients over the phone

• Ability to work in a fast-paced environment